To support families FCPS has a Parent Technology Help Desk. The help desk can be reached at 833-921-3277 (833-921-FCPS) and will be answered by staff members between 7 a.m. and 11 p.m., seven days a week.

Parents or guardians can call this number for basic tech support with parent accounts, help with FCPS student devices, and technical assistance with other FCPS applications. If help desk staff members are unable to solve the issue, they will enter a support ticket on behalf of the parent/guardian to escalate the issue to the appropriate FCPS team. Parents who need help in a language other than English can inform the help desk staff when they call of their preferred language, and an interpreter will join in on the call.

FCPS has a Parent and Student Technology Support portal at https://itweb.fcps.edu/itsupport/ to allow older students and parents/guardians to request technology help directly. When a support request ticket is entered through the portal, it is auto-routed to the TSSpec at the appropriate site to expedite service. 

SIS ParentVue: 
The SIS (Student Information System) ParentVue Account is an online tool that parents can use to access information about their child’s attendance, class schedule and performance, discipline incidents, health information, and more. 

Please note that it is necessary to have an active Student Information System (SIS) ParentVue Account to be able to login to Schoology. The same login credentials will be used to access both the SIS and FCPS 24-7 systems.

ParentVue Help Form

Screen Activity Reports: Parents can get information about their child's activity on their FCPS laptop. Sign up to receive a weekly Parent Report from Lightspeed, our internet content filtering service, which will provide a list of the top sites the child visited that week.

Learn more about Lightspeed Parent Reports

Schoology: FCPS schools use Schoology for their learning management system (LMS). Schoology is a learning space that enhances face-to-face and online learning through communication, collaboration, and personalized learning. To learn more about Schoology check out the information linked below

• Welcome FCPS Parents and Guardians to Schoology
• Parent and Guardian Communication Tools: Schoology
• Differences Between Parent and Student Accounts: Schoology

News You Choose:
Stay connected by signing up for updates from Cooper MS as well as from FCPS.

Naviance: Naviance Student provides middle and high school students with individual Academic and Career Plan (ACP) resources and tools to explore and prepare for postsecondary college and career planning options.

For more information about how families can view information about students' academic and postsecondary plans, interests and opportunities check out the Naviance page on the FCPS website.

Technology @ Home Program:
Are you thinking of purchasing a new computer for your child or are you in need of upgrading your software?  Before you go out and buy anything, make sure to check out the FCPS website’s Technology @ Home page to find information on how to get discounts on software, smartphones, and Dell and HP computer equipment.

Access4All:
FCPS has developed a team made up of staff from the Instructional Services Department and Department of Information Technology, as well as PTA and community members. The committee is currently implementing and exploring options for tackling the computer access issue in FCPS. For more information about obtaining WiFi or where you can access a computer in your area go to the Access4All website.